Terms and Conditions

VenueVault Pro is a software-as-a-service (SaaS) platform designed for independent music venues, theaters, promoters, and festivals ("Organizers"). The Service enables Organizers to manage event ticketing, sales, check-in, and operations.

VenueVault Pro is a technology provider only. We do not organize events, manage venues, set ticket prices, process refunds, or determine event policies. All event-related obligations are between the Organizer and the ticket purchaser.

To use the Service, you must be at least 18 years old and possess the legal authority to enter into a binding agreement.

By registering an account, you agree to:

• Provide accurate, current, and complete information.
• Maintain the security and confidentiality of your login credentials.
• Accept full responsibility for all activities occurring under your account.
• Ensure your use of the Service complies with all local, state, federal, and international laws.

VenueVault Pro uses Stripe to facilitate payments between Organizers and ticket purchasers.

By using the Service, you acknowledge and agree that:

• You must create or connect a Stripe account to receive payouts.
• Stripe is the payment processor, not VenueVault Pro.
• Funds from ticket sales flow directly through Stripe to the Organizer's connected Stripe account and then to the Organizer's bank account (as configured). VenueVault Pro never holds, receives, or touches ticket funds.
• Your use of Stripe is subject to Stripe's Services Agreement and Stripe Account Agreement.
• VenueVault Pro does not store or process credit card data.
• VenueVault Pro does not control, hold, or guarantee funds and is not responsible for Stripe account approvals, suspensions, or payout delays.

VenueVault Pro acts solely as a platform provider and software intermediary.

• Ticket sales are transactions directly between Organizers and ticket purchasers.
• VenueVault Pro is not the seller of record.
• VenueVault Pro is not responsible for event execution, refunds, cancellations, or disputes.
• Organizers are solely responsible for their events and customer obligations.

Organizers agree they are fully responsible for:

• Event content, ticket pricing, policies, and disclosures.
• Compliance with local, state, federal, and international laws.
• Taxes, fees, and reporting obligations, including any required tax reporting related to ticket sales and payment processing (including any 1099-K forms issued by Stripe, if applicable).
• Customer service, refunds, and event communications.

VenueVault Pro may remove events or suspend accounts that violate laws or platform policies.

VenueVault Pro charges a flat monthly subscription fee as disclosed on the website or within your account. VenueVault Pro charges no VenueVault per-ticket fees and does not take a percentage of your ticket sales (Stripe processing fees may still apply).

You acknowledge that:

• Payout timing is determined by Stripe.
• Stripe may hold, delay, or reverse funds.
• Chargebacks, refunds, disputes, and fees may create a negative balance.

You authorize VenueVault Pro and Stripe to:

• Deduct amounts owed from future payouts.
• Debit your connected Stripe account.
• Suspend payouts or access until balances are resolved.

All fees are non-refundable unless explicitly stated.

Refund and cancellation policies are set by the Organizer, not VenueVault Pro.

For disputes or chargebacks:

• The Organizer bears full responsibility.
• Stripe fees and penalties may apply.
• Excessive disputes may result in suspension or termination.

VenueVault Pro may assist with technical data but does not adjudicate disputes.

You agree not to use the Service to:

• Host illegal, deceptive, or fraudulent events.
• Violate Stripe's Acceptable Use or Restricted Business policies.
• Infringe intellectual property rights.
• Transmit malware, spam, or harmful content.

VenueVault Pro may suspend or terminate accounts for violations without notice.

All VenueVault Pro software, branding, designs, and materials are owned by VenueVault Pro or its licensors.

You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose.

You retain ownership of your event content and all customer/attendee data you collect or receive through the Service, but you grant VenueVault Pro a limited license to use your event content and data solely as necessary to operate, maintain, support, and improve the Service and provide it to you.

Your use of the Service is subject to our Privacy Policy.

Data Ownership: The Organizer owns 100% of its customer and attendee data generated through use of the Service.

No Marketing to Your Audience: VenueVault Pro will not market to, solicit, or contact an Organizer's customers or attendees for VenueVault Pro's own purposes (including promoting VenueVault Pro or other events), and will not sell or rent Organizer customer/attendee data.

You are responsible for ensuring attendee data is collected, used, and stored in compliance with applicable privacy laws, including consent and disclosure requirements.

The Service is provided "as is" and "as available."

VenueVault Pro does not guarantee:

• Continuous uptime.
• Error-free operation.
• Revenue or ticket sales.

We may modify or discontinue features at any time.

You may cancel your account at any time.

VenueVault Pro may suspend or terminate access:

• For violations of these Terms.
• For Stripe-related risk, fraud, or compliance concerns.
• For non-payment or excessive disputes.

Termination does not relieve you of financial obligations.

VenueVault Pro disclaims all warranties, express or implied, including:

• Merchantability.
• Fitness for a particular purpose.
• Accuracy or reliability.

We do not guarantee event success, attendance, or profitability.

To the maximum extent permitted by law, VenueVault Pro shall not be liable for:

• Lost profits or revenue.
• Data loss.
• Business interruption.
• Indirect or consequential damages.

Total liability shall not exceed the amount paid by you to VenueVault Pro in the 12 months preceding the claim.

You agree to indemnify and hold harmless VenueVault Pro from claims arising from:

• Your events or ticket sales.
• Your customers or attendees.
• Your violation of law or these Terms.

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

Any disputes shall be resolved exclusively in courts located in Delaware.